12gbajee Privacy Policy
Your Data, Our Responsibility

Introduction

12gbajee is one of Bangladesh's most popular online betting and gaming platforms. Our goal is to provide every user with a safe, enjoyable, and trustworthy experience. This Privacy Policy ("Policy") explains what information 12gbajee collects when you use the platform, why we collect it, how we use it, and how securely it is protected.

This Privacy Policy applies to our website 12gbajee.netapplies to. By registering or continuing to use the platform, you agree to the terms of this Policy. We may update this Policy from time to time, so we recommend reviewing it regularly.

What Information We Collect

When you create and use an account on 12gbajee, we collect certain necessary information. This falls into two main categories:

Information you provide directly:

• Full name, date of birth & gender
• Email address and mobile number
• Residential address and national ID details (for KYC verification)
• Payment details such as bank account, bKash, or Nagad number
• Messages sent when contacting the Help Center

Automatically Collected Information:

• IP address, device type, and operating system
• Browser type and language settings
• Page visits, click patterns, and session duration
• Cookies and site usage log data

All of this information is collected solely for the purpose of managing your account, ensuring security, and improving our services.

How Your Information Is Used

12gbajee uses the information it collects for the following purposes:

• Account Management: Verifying registration, securing logins, and keeping account information up to date.
• Identity Verification (KYC): Verifying legitimate users to prevent fraud and money laundering.
• Payment Processing: Securely processing deposit and withdrawal transactions.
• Customer Support: Resolving your questions and complaints promptly.
• Promotions & Offers: Sending you relevant bonuses and offers based on your preferences (you can opt out at any time).
• Legal Obligation: Providing necessary information upon request from relevant authorities.
• Platform Improvement: Analyzing usage patterns to improve service quality and overall user experience.

We never sell your data or use it for unnecessary purposes.

Cookie Policy

The 12gbajee website uses cookies. Cookies are small text files stored in your browser that help remember your session, maintain your login state, and improve site performance.

Types of cookies we use:

• Essential Cookies: These are essential for the site to function properly. Without them, login and payment features will not work.
• Functional Cookies: Remembers your preferred language and settings.
• Analytics Cookies: Helps us understand which pages get the most traffic — no personal information is involved.

You can disable cookies through your browser settings, though doing so may limit certain features on the site.

Data Sharing & Third Parties

12gbajee does not sell or transfer your personal information to third parties for commercial purposes. However, data may be shared with trusted service providers in limited circumstances:

• Payment Processors: Required information is shared with bKash, Nagad, or bank payment gateways solely to process your transactions.
• KYC Verification Service: Licensed verification agencies to confirm identity.
• Legal Authorities: To comply with lawful orders from courts or regulatory authorities.
• Responsible Gaming Organization: To manage voluntary self-exclusion requests.

All such partners are bound by the same privacy standards and may only use your information for the specified purpose.

Data Retention Period

12gbajee retains your data for as long as your account remains active or as needed to provide our services. Even after account closure, some information may be kept for the following reasons:

• Financial transaction records are generally kept for 5 to 7 years as required by law.
• Log data may be retained for up to 2 years for fraud prevention and account security purposes.
• If there is an ongoing dispute or legal claim involving you, the relevant data will be retained until the matter is resolved.

All data is securely deleted once the retention period expires.

Your Rights

As a 12gbajee user, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You can request that any inaccurate or outdated information be corrected.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: You can restrict the processing of your data in certain specific circumstances.
• Right to Opt Out of Marketing: You can opt out of promotional emails and messages at any time.
• Right to Lodge a Complaint: If you believe we have violated our own policy, you are welcome to contact us directly.

For any inquiries, please visit our Help Center or support@12gbajee.netto send us an email. We typically respond within 7 business days.

Protection of Minors

12gbajee is an 18+ platform. We do not knowingly collect information from anyone under the age of 18. Age is verified at registration, and if an underage account is detected, it is immediately closed and all associated data is deleted.

If you believe a minor is using our platform, please Help Center contact us.

Security measures

We follow industry-leading standards to keep your data secure. Security measures in place at 12gbajee include:

• Data at rest protected with 256-bit AES encryption.
• All communications are encrypted using HTTPS/TLS protocols.
• Two-factor authentication (2FA) support.
• Automated alerts for suspicious logins and transactions.
• Regular third-party security audits.
• 24/7 system monitoring.

Please note, however, that no data transmission over the internet can be guaranteed as completely secure. We do our best, but we also recommend keeping your password private and avoiding public Wi-Fi.

Policy Updates

12gbajee may update this Privacy Policy as needed. For any significant changes, we will notify you in advance via your registered email and post a notice on the site. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

The latest version of this policy is always available on the 12gbajee.net/privacy-policy page.

Contact Us

For any questions or concerns about this Privacy Policy, please get in touch with us:

• Email: support@12gbajee.net
• Help Center: 12gbajee.net/help-center

Our team is available 24/7, every day of the week.